Have you ever stayed at a Hampton Inn? If so, chances are very good that you have run into their particularly perverse room floor plan. Most of the Hampton properties I’ve visited have this floor plan so I assume it’s pretty standard.
The interesting aspect of this, to me at least, is that hotels in general have tried (half-heartedly) to embrace the business traveler. Increasingly, they have desk-top power outlets, nightstand power outlets, audio-visual panels to hook the laptop into the TV, high-speed Internet access, comfortable desk chairs and so forth. In fact, Hampton Inn has been adding these features lately, presumably to woo or simply retain business travelers.
But one gets the feeling that whoever laid out the floor plan has never actually lived and worked in the hotel. If it were up to me, all hotel interior designers and management would be
sentenced required to stay in the properties where they work. Not just overnight, but for a week at a time.
Posted in Clue train, Rant
Tagged fail, hampton, hilton, hilton executives, hospitality, IMHO, life, marketing, quality, rant, travel
Today is a lucky day. Time to go buy a lottery ticket, I guess. Why, you ask? Because for the first time ever since I have been a Time Warner Cable customer, a Customer Support Rep was sorta, kinda honest. Yes, you heard that right. The CSR explained the crappy service in a way that made sense. He admitted it was their fault.
Email from Carbonite. Again.
I originally purchased the Carbonite Business service based on the strong recommendation of Leo LaPorte and the product’s ability to let me manage my own encryption keys. Although this feature is advertised heavily on Leo’s various shows, it is not one that Carbonite recommends to its users. In fact, although the install screen does not make it obvious at which point to save the user-managed key, it does walk the user through several dire warnings about using that particular feature. The installer GUI makes it very clear that if I manage my own key and lose it, Carbonite has no way to help me recover the key and I lose all my data.
But in a regulatory compliance environment, that’s not a bug. It’s a feature. It’s why I bought the service.
The folks over at Silence in the Library Publishing and a bunch of authors, including Gail Z. Martin who featured prominently in The Kindle Confiscation, have a little Kickstarter project going. Having been blessed with way too much integrity and propriety, they describe the project as follows:
Athena’s Daughters is a collection of short speculative fiction by some of the industry’s best female authors.
This anthology features stories written by women about women.
I, on the other hand, have no such boundaries and am free to describe the project somewhat differently: Holy crap, you won’t believe how many cool books, stories, art and music you get for a measly $5!
Apparently I’ve been in IT too long because it doesn’t sound at all weird to me when I say something like “I’m supposed to get cage nuts with this.” My wife, on the other hand, thought it was some new fetish she’d never heard of. Problem is, it took a while before we realized we were having two completely different conversations.
“What are cage nuts?”
At this point I’m thinking “Wow, she’s showing an interest in my work! Maybe she relates better to hardware than to software. I should have tried talking to her about this sooner.”
After 30 years I should know better but I keep thinking prolonged exposure to me will eventually pique her curiosity about something, anything, in my world. She wants to know about server enclosures? Great! I’ll happily explain.